At hai77 Responsible Gaming — Your protection is our responsibility

Responsible Gaming means using gaming as a healthy form of entertainment — one where you maintain full control over your time, money, and emotions. At hai77, responsible gaming means gaming will never negatively affect your daily life, your family, or your financial stability.

Online gaming is growing rapidly in Bangladesh. hai77 recognizes this reality and believes it is the duty of a responsible platform to ensure every player's gaming experience remains positive. That is why we do not just provide games — we also care about your mental well-being and financial safety.

Responsible gaming rests on three core principles — Awareness, control, and limits. When you know when to stop, gaming becomes an enjoyable experience. hai77's responsible gaming policy is built around these three principles.

We are constantly working to build a responsible gaming culture on the hai77 platform. Our support team, tools, and policies are all designed with that goal in mind.

Hai77 provides a range of effective tools to help players game responsibly. Use these tools to keep your gaming habits in check:

Problem gaming or gaming addiction can develop gradually. If you notice any of the following signs, it is important to act. hai77's responsible gaming policy is fully transparent on this:

Self-exclusion is one of the most powerful responsible gaming tools available. If you feel gaming is having a negative impact on your life, self-exclude on hai77. The process is simple and effective:

During your self-exclusion period, you will not receive any promotional emails or notifications. Our system will automatically lock your account.

The most effective way to game responsibly is to set limits in advance. At hai77, you can set several types of limits:

• Daily Deposit Limit: Set a maximum deposit amount per day. Once activated, no further deposits will be possible for the rest of that day.
• Weekly Loss Limit: Set a maximum amount in BDT you are comfortable losing in a 7-day period. Once you reach that limit, gaming will stop automatically.
• Session Time Limit: Set a limit on how long you play in one session. Once the time is up, you'll receive a warning and will be logged out if necessary.
• Monthly Bet Limit: Set a cap on your total betting amount per month. This helps prevent large-scale losses.

Be realistic when setting your limits. Allocate only a small portion of your monthly income for entertainment. hai77's responsible gaming policy always puts your financial well-being first.

Sometimes a family member or someone close to you may develop a gaming addiction. Family members can play an important role in these situations.

If someone close to you is struggling with a gaming problem, here are steps you can take:

• Have an open conversation: Listen to them with empathy and without judgment. Make it easier for them to acknowledge the problem.
• Gather information: Learn about gaming addiction — it is a recognized mental health condition that can be treated.
• Contact hai77: Our support team is also available to assist family members.
• Seek professional help: If needed, consult a mental health professional for guidance.

Hai77 is more than a gaming platform — we believe in building a responsible community. Your family's well-being is our priority.

You don't have to face gaming problems alone. hai77 and various external organizations are ready to help:

• hai77 Live Support: Our trained support agents are available 24 hours a day, 7 days a week. Reach us directly via Live Chat.
• Email Support: [email protected] — Share your concerns confidentially. We respond within 24–48 hours.
• Mental Health Helpline: Several mental health services are available in Bangladesh, including Kaan Pete Roi (01779-554391).
• National Institute of Mental Health (NIMH): Based in Dhaka, this institution specializes in addiction treatment.